City Services
City Directory
The City of Los Angeles created the Community Assistance Parking Program (CAPP) to assist unhoused individuals with open or unpaid parking citations, by allowing in the form of community service. The Los Angeles City Council authorized the Los Angeles Department of Transportation (LADOT) to establish CAPP on February 14, 2017.
Upon completion of the community service requirement, a proof of completion must be submitted to CAPP in order for the citations to be resolved. To estimate how many service hours will be required for outstanding citation amounts, please check the fee schedule here. Safety violations require additional hours.
For more information please email us at ladot.capp@lacity.org or call (213) 978-4400 (8am-4pm).
Can I participate in the program if I am not unhoused, but I am considered low-income?
No. The program is only available to unhoused individuals or individuals experiencing homelessness. In order to participate in the program you must have or obtain an HMIS number. If you do not have an HMIS number, we can direct you on how to obtain one. You may be eligible to receive one hour of service credit for doing so during the CAPP enrollment process.
Do all citations qualify under the CAPP?
No. Only parking citations issued by the City of Los Angeles qualify for the CAPP.
Moving violations and citations which are not issued by the City of Los Angeles do not qualify for CAPP. The LA County Homeless Court H.E.A.R.T. program may be able to assist with other citations. For more information, please visit https://homelesscourt.lacity.gov/
My vehicle has been towed/booted. Can I apply for CAPP?
You can apply for CAPP assistance to enroll qualifying citations. However, CAPP cannot assist with any tow or impound fines and/or fees.
Can I contest my citation by calling CAPP?
No. For more information on contesting citations, please visit https://ladotparking.org/adjudication-division/contest-a-parking-citation/
What is the maximum number of citations for which I can perform community service in one year?
You are limited to a maximum of two contracts, with a combined total of 10 citations up to $1,500 of fines and penalties per 12-month rolling period. This period begins on the start date of the contract.
Can I perform community service for two CAPP contracts at the same time?
No. The first contract must be completed before a second contract can be issued.
How many days do I have to complete my community service hours?
You are given 90 days from signing your CAPP contract to complete your community service hours obligation. Failure to complete the contract in the alloted time may result in additional penalties assessed to the citations.
Can CAPP provide a DMV hold release due to Los Angeles Parking Citations?
Yes, upon successful enrollment into the CAPP program. However, it will not include any moving violations and/or citations from other agencies.
Where can I complete my community service?
CAPP has a list of pre-approved service providers (SP) across LA County. SP refers to providers of homeless services or regional community-based nonprofit agencies funded to provide homeless services to unhoused and at-risk-of-homelessness individuals and/or families. Once a motorist is enrolled in CAPP, we can connect them with an appropriate service provider.
Do I have to be the registered owner of a vehicle to do community service?
Yes. However, there are some exceptions. Please contact CAPP via phone (213) 978-4400 or email (ladot.capp@lacity.org) for more information.
If I am undocumented, can I participate in CAPP?
As long as you meet CAPP eligibility requirements. Eligibility is not dependent on immigration status.
Does CAPP help with housing?
No. CAPP can only assist with parking citations issued by the City of Los Angeles. If you are experiencing homelessness or in need of housing, please contact the Los Angeles Homeless Services Authority (LAHSA).
Do I need a Homeless Management Information System (HMIS) number to enroll into CAPP?
Yes. An HMIS number is required for enrollment. If you do not have an HMIS number, but meet the requirements, we can assist you in getting one. You may be eligible to receive one hour of service credit for obtaining your HMIS number while enrolling in CAPP.
If I am already working with a service provider, can I do my community service with them?
It depends. Please contact a CAPP representative at (213) 978-4400. The service provider must comply with the CAPP policy & regulations as CAPP does not allow “double dipping,” or receiving credit for a service that someone is already scheduled to do.
Does CAPP prevent boot and/or tows?
No. CAPP does not exempt participants from future tows, boots, or citations. Individuals must still follow the law.
Service Provider Forms
Service Providers assist CAPP participants by providing them an opportunity to perform community service or receive services including, but not limited to job training, substance abuse counseling, and life skill classes.. In order to become an “Authorized Service Provider” under CAPP, service providers are required to complete and return the “Service Provider Form“.
Map of Service Providers
Service providers are available throughout LA County to provide opportunities for CAPP participants to perform community service hours or receive social services in lieu of performing community service hours. For more information, please call (213) 978-4400.
Service Provider Training
If you are a service provider and are interested in partnering with CAPP, please view our slideshow presentation to help you understand your role as a Service Provider.
Exit CAPP Survey
Service Providers are required to have the CAPP participant complete a survey prior to signing off on the CAPP participant’s community service hours.
For more information email ladot.capp@lacity.org or call (213) 978-4400
