Booted & Towed Vehicles

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Release of a towed vehicle must be handled in person. Owners of vehicles booted with a self-release boot may release the boot themselves by calling the Boot Release line at (855) 288-2642. They may also visit a Public Service Center to make payment and arrange for an assisted release of the boot.

Owners of vehicles towed after having a self-release boot applied may still call the Boot Release Line at (855) 288-2642 to pay their citations, but a tow release form must be obtained from a Public Service Center in person.

Booted
Vehicle
Release
Info

If your vehicle was booted, you must pay an additional $150.00 boot fee to have your vehicle released. Boots can be removed in one of two ways:

Self-Release
You may call the Boot Release line 24-hours a day at (855) 288-2642 and use a credit card to pay all outstanding parking citations and the $150.00 boot fee. Once your payment has been approved, you will be given a code to release the boot. You must return the boot to one of the locations listed below within 24-hours. Failure to return the boot within 24-hours or causing damage to the boot may result in additional fees.

Assisted Release
If you are unable to remove and return the boot yourself, you may call the boot release line 24-hours a day at (855) 288-2642 to pay the outstanding parking citations and $150.00 boot fee. A Traffic Officer will be dispatched to remove the boot during normal releasing hours: 6:00 AM to 5:30 PM (releases requested after 3:00 PM are not guaranteed). You may also pay the fines and boot fee at a Public Service Center and then call the Boot Release line to arrange for the boot to be removed.

Note that you must pay all parking fines within 48-hours of the time your vehicle was booted or your vehicle will be subject to towing.

Boot
Return
Locations

Towed
Vehicles
Release
Info

If your vehicle has been towed because there are five or more delinquent parking citations, you must obtain a Vehicle Release Order from the Public Service Center at the time your parking fines are paid.

A representative will also provide you with the name and address of one of the Official Police Garages (OPG) where your vehicle is being stored. There will be OPG fees for towing and storage of your vehicle. These fees are dependent upon the length of time the vehicle is stored and must be paid at the OPG before the vehicle is released. You must pay all parking fines, as well as towing and storage fees, within 30 days. After 30 days your vehicle may be lien sold. The money obtained from the sale of your vehicle will be used towards towing, storage fees and your outstanding parking fines. You are responsible for all parking fines and storage fees should the sale of your vehicle not cover the total amount due.

Illegally
Parked
Tows

If your vehicle was towed because it was parked illegally please call one of the Official Police Garages.

Listing of Official Police Garages
Search the OPGLA Database to locate your vehicle

Delinquent
Parking
Citation
Tows

If your vehicle has been towed because of five or more delinquent parking citations, please call the Boot Release Line at (855) 288-2642 or visit the closest Public Service Center.

The following documentation must be provided to the cashier before the towed vehicle can be released:

Please note: The Registered Owner (or authorized party) is responsible for the towing storage costs to OPG (Official Police Garage).

Registered Owner

• Current Registration/Deposit of Fee or Suspense Copy from DMV
• A Valid Verifiable Government Photo Identification
• Cash, Cashier Check, Money Order, Debit/Credit Card (No Personal Checks)

If not the Registered Owner

• Notarized Letter of Authorization from the Registered Owner and a Copy of Registered Owner’s Photo ID
• Current Registration/ Deposit of Fee or Suspense Copy from DMV
• A Valid Verifiable Government Photo Identification
• Cash, Cashier Check, Money Order, Debit/ Credit Card (No Personal Checks)

Boot
& Tow
Hearings

If you believe that your vehicle was booted or towed in error, then you can request an urgent Boot and Tow Hearing.

Request a Hearing in-person at one of our four Public Service Centers and make an appointment. The Hearing shall be conducted within 48-hours of the request, excluding weekends and holidays.

The Boot and Tow Hearing will only determine whether or not your vehicle has a sufficient number of delinquent parking citation fines to make it eligible to be booted or towed. You cannot contest individual citations at the Boot and Tow Hearing.

Pay outstanding fines within 48-hours after vehicle has been booted to avoid it being towed. If you paid for the citations at the Department of Motor Vehicles (DMV) before your vehicle was booted, bring your itemized DMV receipt to the Hearing.

To release a towed vehicle, pay all outstanding parking citations and storage fees/fines from the Official Police Garage.

Boot & Tow Hearings have three possible outcomes:

Boot Eligible / Reasonable Grounds

• There is a sufficient number of outstanding parking citation fines
• Owner must pay all outstanding parking citations, fines, and additional $150.00 boot fee to have the boot on their vehicle released or impound and storage fees.

Not Boot Eligible, Reasonable Grounds

• There is sufficient documentation to show that there is no liability for tickets, but a complete transfer of Ownership was not completed prior to Booting or Towing of the vehicle. The Respondent will not be held liable for citations but is responsible for the $150.00 boot fee to have boot on their vehicle released or Impound and storage fees.

Not Boot Eligible / No Reasonable Grounds

• There is not a sufficient number of outstanding parking citation fines and vehicle will be released.

PROCESS

Boots & Tows