Contact Us

IN PERSON

Public
Service
Centers

Hours of Operation:
Mon-Fri (excluding holidays)
9:00 AM – 5:00 PM

For your convenience, there are four Public Service Centers that allow motorists to request one of the following services:

• Obtain general information
• Make payments for parking citations and boots/tows
• Begin the boot/tow release process
• Request an Initial Review
• Request an Administrative Hearing
• Request a pre-payment waiver
• Submit a traffic officer complaint
• Apply for a Preferential or Overnight parking permit
• Renew a Preferential or Overnight parking permit
• Apply for a Visitor or Guest parking permit
• Apply for an Oversize parking permit
• Request an impound hearing
• Submit a customer service complaint

By phone

24-Hour
Customer
Care
Hotline

(866) 561-9742

The following services may be provided:

• Pay a parking citation
• Request an Initial Review
• Request an Administrative Hearing or pre-payment waiver
• Request Installment Payment Plan (IPP)
• Submit a traffic officer complaint

By mail

Send
via Mail

Parking Violations Bureau
P.O. Box 30420
Los Angeles, CA 90030

The following services are provided by mail:

• Pay a parking citation via check
• Request an Installment Payment Plan (IPP)
• Request an Initial Review
• Request an Administrative Hearing
• Request a pre-payment waiver
• Submit a traffic officer complaint

By Division

Parking
Division
Contacts

Parking Adjudication Division

Administrative Hearing Office Locations (By Appointment Only):

Administrative Hearings are scheduled only for individuals who are in the second stage of contesting a parking citation. Learn more about how to contest a parking citation and Administrative Hearings.

Downtown Los Angeles
201 North Los Angeles Street,
Mall Space #21,
Los Angeles, CA 90012
Get directions

Van Nuys
5990 Sepulveda Blvd, Suite 225
Van Nuys, CA 91411
Get directions

West Los Angeles
1575 Westwood Blvd Suite 100A
Los Angeles, CA 90024
Get directions

Boot Release Line (855) 288-2642

Parking Facilities Division

Parking Facilities Administrative Support (213) 488-3100

Hours of Operation: Monday-Friday (excluding holidays) 9:00 a.m.- 5:00 p.m.

• Speak with someone regarding monthly, short-term, and long-term parking facility permits.

Parking Operations & Support Division

Community Assistance Parking Program (CAPP) (213) 978-4400

Hours of Operation: Monday-Friday (excluding holidays) 9:00 a.m.- 5:00 p.m.

• Speak with a representative about the Community Assistance Parking Program (CAPP).

Parking Meters Division

Parking Meters Division Support (213) 473-8270

Hours of Operation: Monday-Friday (excluding holidays) 9:00 a.m.- 5:00 p.m.

• Request information about parking meters
• Speak to a representative regarding the valet zone process
• Speak to a representative about L.A. Express Park

Parking Meters Hotline (877) 215-3958

• Report a broken meter

Parking Permits Division

Service and Information (213) 473-8260 

(No calls between 11:00 a.m.- 1:00 p.m.)

Hours of Operation: Monday-Friday (excluding holidays) 8:00 a.m. – 4:00 p.m.

Public Service Center (310) 843-5936

Hours of Operation: Monday-Friday (excluding holidays) 9:00 a.m. – 5:00 p.m.

• Speak to a representative for more information about preferential parking permits, guest permits, overnight, and oversize vehicle permits.

Renew Parking Permits via Mail

Preferential/Overnight Parking Permits
Payments/Correspondence
PO Box 512920
Los Angeles, CA 90067

Parking Enforcement Division

Dispatch Center (818) 374-4823 or (213) 485-4184

Operators are on duty 24/7 to attend to reported parking violations such as a blocked driveway.

Report an Abandoned Vehicle (800) 222-6366

Call 311

• Report a faded curb zone
• Report a damaged sign

Parking Enforcement Offices

Based on your location, a parking enforcement office is dedicated to assisting your parking enforcement needs. To identify which enforcement office has responsibility within your area, check your Neighborhood Info. Service calls are routed through our Dispatch Center which is operational 24/7.

Submit Traffic Officer Complaints to the Los Angeles Department of Transportation (LADOT), Professional Standards Group (PSG) via email at ladot.psg@lacity.org